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Terms & Conditions


If not otherwise specified, all prices displayed include 20% VAT and are exclusive shipping and handling. Sales outside of the European Union (EU) will be calculated without VAT during the checkout process.
Bespoke items will be individually calculated and offered.
Delivery is made at the expense and risk of the purchaser, ex works, not prepaid.
The purchaser is responsible for all import tariffs and local taxation, which are not prepaid by the seller.

Complaints about any defects of any kind are to be made in writing within 8 days of delivery of goods.
Deductions from our invoices will only then be permitted if we issue a credit voucher.
If a package sent by us can be proven not to have been delivered, the purchaser will be refunded the purchase price.
For the return of damaged items, return transport will be paid by the seller. However, for returns for exchange, the purchaser is responsible for return postage costs, and the second shipment costs will be split between purchaser and seller.
Deliveries to third-party addresses are made at the exclusive risk of the purchaser.
Only store credit will be issued for returned products. No refunds.

The seller retains ownership of all delivered wares until full payment on the transaction is received.
The agreement between the seller and the purchaser is binding, as soon as the specified amount is booked on the purchaser's credit card. The purchaser's credit card will be encumbered at the time of purchase, however the final booking will be made only upon shipment.

Articles are considered defective if they are found so upon receipt or if a manufacturing problem is found within the first six months after delivery. Articles that are damaged through normal wear and tear are not considered defective.
If you would like to exchange a defective item, please note that we can only exchange this item against an identical product, so long as it is available. When possible, we will offer to repair the product. Only when an identical product is not available and a repair is not possible, will we refund the full purchase price.

On this website, ee try our best to present the colours as true to the originals as possible. However, because of differences in computer displays, we do not guarantee that the colours shown herein are 100% correct.

The website is solely for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, commercially use, sell or transfer, or create derivative works of the content provided on this website.
You are forbidden from using this website or its contents for any commerical purpose, including advertising or promotional activities.

This website can contain links to third-party websites or resources, which are controlled by other persons or institutions.
We have not assessed the safety or legitimacy of such third-party sites and are not responsible for their content or reliability, nor can we vouch for their availability.
Additionally we do not endorse the privacy practices or content of such websites (including but not limited to advertising, products or other materials or services, have no direct or indirect responsibility for it or are liable for it.
Furthermore, we shall not be liable for any damage, loss or offense, which actually or allegedly resultis from the use or in connection with or in reliance on any content, products, services that are provided on or through such external sites or resources

Place of jurisdiction is Vienna, Austria

Copyright © 2014 - 2015
All rights reserved, reproduction of an image or impression of a part of the content are reserved. The entire work including pictures is protected by copyright. Any use without the consent of the company R. Horn's Wien is not permitted.

* incl. VAT, plus shipping